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05-13-2022
#1
Technician
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EC21-2F51 error on Canon 4000 (imagePROGRAF PRO-4000)
Is there anything I can do first to avoid buying a new printhead?
So, I use a Canon 4000 at a maker space and I came in this morning to find it had an un-numbered error on the screen. It said there was an internal error and that I should shut it off and restart. However it didn’t respond to the power button or any buttons near the screen and the touchscreen itself didn’t respond to my touch. I unplugged the machine and waited about a minute to restart.
It went through some weird fast slapping noises and other strange sounds I’ve never heard, along with the regular wooshing…about two long cycles… claiming to be preparing the printhead, only to serve me in the end that same error from before. Only this time there was a history button which I could touch. There were «hardware» errors and «recoverable» errors. The hardware error was a list of four EC21-2F51 (4801) errors and the 5th error was EC21-2F53 (1478).
Basic high level Googling came up with Canon’s regular response that it might be a printhead issue and to call them to diagnose. The maker space captain called Canon and they said it’s most likely a printhead that needs replacing.
I own a bunch of large format printers already that have hit hardware errors I have yet to fix (Canon 8300, Epson 9890, 7900 and 4880). I managed to save the 9890 and extend its life 18 months a few years back so I’m aware that sometimes there are some deeper more «lower level» things we regular folks can do to resurrect our printers. I’m hoping maybe someone has some advice besides just getting the new printhead.
Thoughts?
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06-24-2022
#2
Trusted Tech
50+ Posts
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Re: EC21-2F51 error on Canon 4000 (imagePROGRAF PRO-4000)
Hi there,
These errors are normally indicative of the print head, yes. However, updating your firmware may resolve this issue but you will have to get a technician in to do this otherwise you may not get any help should something go wrong.
Most likely it is your print head unfortunately
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06-28-2022
#3
Re: EC21-2F51 error on Canon 4000 (imagePROGRAF PRO-4000)
Ink in the tubes going to the printhead?
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IPf 770 ошибка 2F51
2F51 и отказ печати теста дюз
| Сообщение #1
Отправлено 16 марта 2021 — 05:21
День добрый!
Небольшая вводная — есть Ipf 770, покупался новым для печати чертежей и иногда цветных плакатов, пробег за 4 с лишним года — 455 квадратов, но последние 2 года использовался как запасной с нечастой печатью пару чертежей и плакатов раз в 3 недели. Недавно начал ругаться на памперс, приобрели новый, заменили и продолжили дальше понемногу печатать.
Вчера напечатав пару чертежей, поставили новый рулон, бумага при выходе с печати начала сворачиваться в трубу и если первый чертеж придерживали, то второй уже нет. И после второго он выдал ошибку 03130031-2f51 и отказался печатать. В журнале ошибок затесалась еще 03800300-2832 перед ошибкой 2f51. Что пробовали делать — прочистка дюз способ А (при этом в конце проверки он выдавал ошибку), сброс через сервис меню памперса, сброс ошибок, сброс пг, при этом самое паршивое что плоттер не может запустить любую печать, даже проверки дюз, выдает ошибку 2F51. Покурив форум сложилось впечатление, что замена на новую ПГ очень вероятно не решит проблему, так как почти во всех темах связанных с этой ошибкой тест дюз из сервисного меню выполняется.
Просьба подсказать, может кто нибудь сталкивался с подобным…
- Наверх of the page up there ^
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0
| Сообщение #2
Отправлено 31 марта 2021 — 20:01
Robinzon54
ошибка связана с утечкой чернил, зачастую вызвана хреновыми ПЗК или ушатаными картриджами — клапана текут. Решать вопрос с картриджами — и прошивать (сбрасывать) голову.
- Наверх of the page up there ^
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0
| Сообщение #3
Отправлено 25 июля 2022 — 08:30
Po4
Столкнулся с такой же проблемой. Те же ошибки. 2 дня безуспешных попыток, менял голову (на старую), результат тот же. Плоттер постоял в выходные, в понедельник утром синий ПЗК был пуст под ноль, как-то раз уже было с ним такое, возможно в нем и дело. Голову не сбрасывал не прошивал, все заработало само собой. Может кому информация будет полезна.
- Наверх of the page up there ^
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Came across an error condition tonight and could use some help / advice.
Summary:
Canon Pro-2000 printer. Getting a few hardware errors: EC21-2F53 and EC21-2F51. Got this after installing Canon PGY and a B PFI-1700 carts in the printer. Pulled and cleaned (gently) the head surface (a good bit of ink on the substrate plate holding the heads) and reinstalled. Still not budging. Did order a new PF-10, but hoping that there may be a few things to do in the mean time.
Detail:
Got a used Pro-2000 from a guy that was moving onto other hobbies. About 2000-ish prints (per the printer status panel). He had been using 3rd party ink refilling the PFI-1100 carts and telling the printer to ignore the chip warning. Did several sample prints and all seemed to be fine at the time. Moved the printer to my house, set it up, several 8.5×11 prints later (using the USB printing the PDI chart) showed that the printer was functional.
Weighing all the carts showed that there was some ink in all carts EXCEPT the CO tank. It was dry.
Over the past weeks I�ve been ordering and installing PFI-1700 Canon official inks and finally got the last two in today. I agitated the tanks before putting them in the printer, and loaded a 24� RC Luster roll in ready to start a few more tests (and to help flush out the old ink). That�s when the fun started.
Upon starting the printer, I got the EC21-2F51 error. So I did as instructed � printer off, waited for about 3 minutes, printer back on � same error. After a couple of other restarts, I tried to print another sample image from the USB stick and now I get the EC21-2F53 error.
I pulled the print head, gently cleaned the print head surface (not touching the print nozzle areas), inspected the metal contacts, reseated the print head and the 2F53 error now constantly appears.
Googling around and looking at the forums on DP Review, Luminous-Landscapes, and the JToolman FB group, I did not find similar hits or issues.
What I am thinking is this:
1) Did Air get in the lines from me agitating the ink and putting it in the printer and then trying to get a test print out quickly? (BTW, when I did select to �change the head�, it did an ink purge, and this did not reset the issue)
2) Given that there was non-OEM ink in the immediate reservoirs, would there have been some reactions (gelling, interactions) that may have interfered with the printhead?
3) is there any other �resuscitation� processes that I can to do clean the head, or further purge the lines?
4) is there any other service menu that I can get into that may help diagnose or reset the issue?
Any and all advice is welcomed!
Thanks in advance
Mike