Список кодов поддержки для ошибок
- Код поддержки:
Коды поддержки отображаются на ПК при возникновении ошибки.
Коды поддержки являются идентификационными номерами ошибок, которые появляются вместе с сообщениями об ошибках.
При возникновении ошибки проверьте код поддержки и следуйте инструкциям для решения проблемы.
Отображающийся код ошибки
-
От 1000 до 1ZZZ
1005
100A
1012
1021
1024
1041
1051
1052
1054
1055
1056
1057
1058
1061
1200
1201
1210
1213
1214
1300
1306
1317
1322
1323
1324
1401
1403
1408
1409
140A
140B
140C
140F
1468
1477
1478
1480
1481
1485
1492
1494
1495
1500
1551
1552
1570
1571
1660
168B
1720
1721
1722
1730
1731
1752
1753
1756
1757
-
От 2000 до 2ZZZ
2130
2131
2132
-
От 3000 до 3ZZZ
3000
3001
3200
3201
3250
3300
3301
3302
3303
3304
3306
3311
3312
3313
3314
3315
3316
3317
3331
3332
3333
3337
3340
3341
3414
3415
3416
3417
3418
3419
3420
3421
3422
3423
3424
3448
-
От 4000 до 4ZZZ
4111
4113
4114
4115
4116
4117
4801
4803
4905
4910
4911
4913
4920
4931
4932
4933
4934
4935
4937
4950
4951
4952
4953
4954
4955
4956
4957
-
От 5000 до 5ZZZ
5106
5200
5B16
5B20
5B21
5C00
-
От 6000 до 6ZZZ
6502
6700
6702
6820
6900
6901
6902
6910
6911
6920
6921
6930
6931
6932
6933
6940
6941
6942
6943
6944
6945
6946
-
От 7000 до 7ZZZ
7050
7051
7052
-
От 8000 до 8ZZZ
8200
-
От 9000 до 9ZZZ
9000
9110
-
От A000 до ZZZZ
B20A
B510
Hardware error 03130031-2F50 is connected to a few other error codes. They are all fairly common errors to receive as the printer is used. Though we understand it’s quite normal to feel slightly concerned when your printer stops printing and doesn’t tell you anything but some numbers, we don’t want you to worry because we’re here to help and we’ve got you covered on whatever you need
What is hardware error 03130031-2F50?
This error relates to the print heads, particularly the right side print head. If your printer only has 1 print head, then you should assume the worst! Just kidding. Depending on the printer model, it may require just 1 print head. This error code will likely be seen in Canon imagePROGRAF iPF series 8 and 12 color printers.
Please note, models that use 2 print heads are recommended to change both at the same time. Replacing both print heads together may not be the most financially friendly option, but it is the most responsible option.
Search Error Code Here
Easily Search For Individual Error Codes Using The Search Field Above. Contact Us If you are Having Difficulty Finding Your Code.
Can I Fix The Error
Good news, in most cases this one is easy to fix. The first thing to try in almost every troubleshooting situation is to simply turn the printer off, wait a few moments, and turn it back on. If the error clears itself, you have no further steps to take (aside from giving us an outstanding review on Google and subscribe to our blog).
If a power cycle doesn’t work, you should verify you have the current firmware. If neither of those options solves the problem, the next thing is try to eliminate the possibility of a false error code by verifying there is no air in the ink lines. Once you’ve done those 3 things, if the error code persists, it’s time to look at the costly options.
The False Error
As mentioned in the section above, it is entirely possible to have a false error.
If you can see air in the ink lines, your print head may be telling the main controller that something is wrong. To check if your printer has air in the lines, open the top cover (lid), and visually inspect the ink lines. Those lines should look like the ones pictured here.
Any air in the line will be quite easy to spot. If you see air, you’ll need to perform an ink system initialize (which uses a lot of ink) or perform a manual fill using a syringe. Starting with a syringe may be a fairly inexpensive solution to the problem.
If you do not see air in the ink lines, the appropriate next step is to replace the print heads (available below) or at least the right side as a minimum.
Search Print Head Models
If you are unsure of which print head your printer requires, please consult the brochure or spec sheet.
What If Print Head Replacement Doesn’t Work
If replacing one or both of the print heads did not resolve the 2F50 error code, the cost to repair can start to climb rapidly so we recommend contacting Canon tech support to discuss the options.
In some cases, replacing the main controller is the next item on the list. For other models, the carriage relay PCB would be the right fix.
Lastly, another potential item to consider is the flat cable.
Final Notes
To recap, the fix for this error can be a simple reboot or firmware update and can range up to replacing 2 print heads, carriage relay PCB, main controller, and a flat cable. Before making any investments, consider the age of the printer in relation to current technology and when you plan on buying a new computer. The former is important because legacy (older model) printers may not be compatible with upcoming computer operating systems or even recent updates. It would be a shame to spend a few thousand dollars on repairs today only to discover 6 months from now that your printer doesn’t work with your new computer.
In some cases, it may be better to replace the printer with a brand new model and get the accompanying warranty.
Related Error Codes
The 2F48, 2F49, and 2F51 error codes are similar and all apply to the print heads. The codes here to the left are active links so you may easily navigate to whichever applies and you.
2F50 isn’t my error code!
If 2F50 is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.
Ron Rodgers is an Imaging Ace & Print Industry Hotshot with a passion for helping people turn print into profit! Aside from being the founder of ProPrinting Systems, he is a marketing machine, funtrepreneur (like entrepreneur but more fun), blogger, YouTuber, podcaster, musician, husband, father, sales expert, and all-around nice guy.
Related Posts
About Ron Rodgers
Ron Rodgers is an Imaging Ace & Print Industry Hotshot with a passion for helping people turn print into profit! Aside from being the founder of ProPrinting Systems, he is a marketing machine, funtrepreneur (like entrepreneur but more fun), blogger, YouTuber, podcaster, musician, husband, father, sales expert, and all-around nice guy.
Модули
Детали
Коды ошибок
Описание
Парткод
Название
CANON MC-31 Емкость для отработанных чернил
CANON PF-06 Печатающая головка
CANON PFI-120MBK Картридж черный матовый (130 мл.)
CANON PFI-120BK Картридж черный (130 мл.)
CANON PFI-120C Картридж голубой (130 мл.)
CANON PFI-120M Картридж пурпурный (130 мл.)
CANON PFI-120Y Картридж желтый (130 мл.)
CANON PFI-320MBK Картридж черный матовый (300 мл.)
CANON PFI-320BK Картридж черный (300 мл.)
CANON PFI-320C Картридж голубой (300 мл.)
CANON PFI-320M Картридж пурпурный (300 мл.)
CANON PFI-320Y Картридж желтый (300 мл.)
Came across an error condition tonight and could use some help / advice.
Summary:
Canon Pro-2000 printer. Getting a few hardware errors: EC21-2F53 and EC21-2F51. Got this after installing Canon PGY and a B PFI-1700 carts in the printer. Pulled and cleaned (gently) the head surface (a good bit of ink on the substrate plate holding the heads) and reinstalled. Still not budging. Did order a new PF-10, but hoping that there may be a few things to do in the mean time.
Detail:
Got a used Pro-2000 from a guy that was moving onto other hobbies. About 2000-ish prints (per the printer status panel). He had been using 3rd party ink refilling the PFI-1100 carts and telling the printer to ignore the chip warning. Did several sample prints and all seemed to be fine at the time. Moved the printer to my house, set it up, several 8.5×11 prints later (using the USB printing the PDI chart) showed that the printer was functional.
Weighing all the carts showed that there was some ink in all carts EXCEPT the CO tank. It was dry.
Over the past weeks I�ve been ordering and installing PFI-1700 Canon official inks and finally got the last two in today. I agitated the tanks before putting them in the printer, and loaded a 24� RC Luster roll in ready to start a few more tests (and to help flush out the old ink). That�s when the fun started.
Upon starting the printer, I got the EC21-2F51 error. So I did as instructed � printer off, waited for about 3 minutes, printer back on � same error. After a couple of other restarts, I tried to print another sample image from the USB stick and now I get the EC21-2F53 error.
I pulled the print head, gently cleaned the print head surface (not touching the print nozzle areas), inspected the metal contacts, reseated the print head and the 2F53 error now constantly appears.
Googling around and looking at the forums on DP Review, Luminous-Landscapes, and the JToolman FB group, I did not find similar hits or issues.
What I am thinking is this:
1) Did Air get in the lines from me agitating the ink and putting it in the printer and then trying to get a test print out quickly? (BTW, when I did select to �change the head�, it did an ink purge, and this did not reset the issue)
2) Given that there was non-OEM ink in the immediate reservoirs, would there have been some reactions (gelling, interactions) that may have interfered with the printhead?
3) is there any other �resuscitation� processes that I can to do clean the head, or further purge the lines?
4) is there any other service menu that I can get into that may help diagnose or reset the issue?
Any and all advice is welcomed!
Thanks in advance
Mike