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#1
Hi. I’ve bought today xerox 560 with 016-405 error code.
Do you know how can i enter on service mode and delete this error?
I’ve Efi rip integrated
From Manual:
016-405
Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate
Thanks a lot
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#3
Maybe tell us how you did it so others with similar problems can see the answer?
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#4
Yes,
First step enter in diagnostics mode:
Hold zero key for 5 seconds, continue holding zero + start key, passcode is 6789. To exit, hold zero + start key. There is a complete procedure for UI diagnostics in the 550/560 PWS edoc.
second step Delete All Certificates and Initialize Security Settings
Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Touch Screen.
Select the [Tools] tab on the Touch Screen.
Select [System Settings].
NOTE: If the System Settings option is not displayed, it is required to login as a System Administrator to complete this solution. See the Related Items below for additional information.
Select the [Common Service Settings] option from the Group section.
Select [Maintenance] from the Features section.
Select [Delete all Certificates/Initialize Settings].
NOTE: All certificates stored in the machine will be deleted and security settings associated with the certificates will be initialized.
Select [Start] to delete the certificates.
Select [Close].
If necessary, press the [Log In / Out] button on the Control Panel and then select [Logout] on the Touch Screen to exit the System Administrator mode.
Finish
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This section explains error codes.
If an error caused printing to end abnormally, or a malfunction occurred in the machine, then an error message
code (***-*** ) is displayed.
For faxing, an error code is also displayed on [Activity Reports] and [Transmission Report — Job Undelivered].
Refer to the following table for error codes to rectify problems.
Important: If an error code is displayed, any print data remaining on the machine and information stored in the
machine’s memory is not warranted.
If an error code appears that is not listed in the table below, or if an error persists after following the listed solution,
contact our Customer Support Center. The contact number is printed on the label or card attached on the machine.
Error Code
016-210
[Cause] An error occurred in the software.
016-211
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
016-212
and then switch on the machine power. If the error still is not resolved, contact our
016-213
Customer Support Center.
016-214
016-215
016-402
[Cause] The authentication connection timed out.
[Remedy] Confirm the network connection and switch setting of the authentication
device physically connected to the machine via a network, and check whether it is
connected to the machine correctly.
016-403
[Cause] The root certificate did not match.
[Remedy] Confirm the authentication server and store the root certificate of the
server certificate of the authentication server into the machine.
If you cannot acquire the root certificate of the server certificate, set [Server
Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen.
016-405
[Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate.
016-406
[Cause] An error occurred in the SSL client certificate.
[Remedy] Take one of the following measures:
Store an SSL client certificate in the machine, and set it as the SSL client certificate.
If the SSL client certificate cannot be set, select an authentication method other than
SSL.
016-450
[Cause] The SMB host name already exists.
[Remedy] Change the host name.
016-454
[Cause] Unable to retrieve the IP address from DNS.
[Remedy] Confirm the DNS configuration and IP address retrieve setting.
Cause and Remedy
53