Как изменить время на терминале pax s920

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  USER MANUAL V1.0 S920 Retail User Manual Date: 2018-09-17 Version: 1.00 navi 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 THIS PAGE INTENTIONALLY LEFT BLANK 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  If you cannot resolve the Issue, please contact us. PAX support operates 24 hours a day, 7 days a week. Your level of access to this Service is governed by the support plan arrangements made between PAX and your Organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.
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  USER MANUAL V1.0 Revision History Date Version Description 20180917 V1.00.00 Shoap Technical Original Release Services 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 5: Table Of Contents

  URPOSE ……………………….1 UPPORTED EVICES ……………………….1 NTENDED UDIENCE …………………………1 BBREVIATIONS PAX S920 TERMINAL OVERVIEW……………………2 …………………………. 2 EFINITIONS Screen and Keypad Layout ……………………2 …………………………3 CREEN ……………………….3 TATUS NDICATORS LOADING AN APPLICATION AND ACCESSING MANUAL SETTINGS …………..5 ……………………..

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  Gift Cashout ……………………….. 148 APPENDIX A. TROUBLESHOOTING……………………151 …………………….. 151 ENERAL ROUBLESHOOTING A.1.1 Serial Number Location ……………………151 A.1.2 User Password Forgotten or Lost ………………….151 A.1.3 Terminal Appears Locked ……………………151 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 APPENDIX B. ERROR CODES ……………………… 152 PAXSTORE Customer Support 20180917 v1.00 PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 9: Introduction

  USER MANUAL V1.0 1 Introduction This user manual provides a description of the S920 mobile point of sale terminal and its transaction functions. 1.1 Purpose This user manual describes transaction functions for the retail market. If you have a custom application, perform any modifications to your application in BroadPOS, or manually modify terminal settings, some of the options and screens as described in the manual may be different.

• Page 10: Pax S920 Terminal Overview

  USER MANUAL V1.0 2 PAX S920 Terminal Overview The S920 is a mobile point of sale terminal with wireless connectivity options including 4G LTE, 3g (WCDMA), WiFi and Bluetooth. The terminal accepts contactless, chip, and magstripe transactions. 2.1 Key Definitions The following table provides a brief description of the keys on the S920 keypad.

• Page 11: Idle Screen

  The status indicators located at the top of the terminal screen provide a visual indication of various terminal activities. The icons change color from gray to blue when that function is active. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  Displays the level remaining for the internal battery or indicates the battery is charging. Scroll up available Indicates additional content available above the screen currently viewed. Scroll down available Indicates additional content available below the screen currently viewed. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 13: Loading An Application And Accessing Manual Settings

  Quite often, the only steps you need to take to download an application are to ensure that the terminal is connected to the network and that power is supplied to the terminal. However, the S920 terminal should already be configured for the business upon arrival.

• Page 14: Accessing Menu Options After Downloading An Application

  2. At the Self-Test screen, press the number 2 key. 3. The Main Menu displays. Navigate through the options and make changes as needed. NOTE System Config requires that you input the Main Menu password before changing any parameters. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 15: Retail Environment Manual Settings

  This section describes terminal options that you can set manually in the retail environment. However, PAX recommends that changes to terminal options be made by your administrator in BroadPOS and downloaded in the application. Any changes made manually are overwritten by a BroadPOS update or download.

• Page 16: System Configuration

  Use the Power Saving option to set the screen saver, sleep time, and sleep delay. AutoUDiskLoad Use the AutoUDiskLoad option to enable or disable auto-loading from an inserted USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 17: System Setting

  USER MANUAL V1.0 System Setting Select the System Setting option to view the following options: • Date&Time • Language • UI Layout • Password Date&Time Set the date and time for the terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  USER MANUAL V1.0 4.2.1.1.1 Date Set the terminal date. 4.2.1.1.2 Time Set the terminal time. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  System Language Set the language for the terminal. The asterisk (*) indicates the current setting. UI Layout Set the color scheme for the terminal. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 Password Set the Main Menu password. Enter the current case sensitive password, then a new case sensitive password. Re-enter the new password. If the passwords match, the password is changed. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 21: Media

  Media Select the Media option to view the following options: • Brightness • Keytone • Volume • Key Backlight Brightness Set the brightness of the terminal screen. Max value is 10. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  Enable or disable if the terminal beeps after a key is pressed. The asterisk (*) indicates the current setting. Volume Set the volume of the terminal keytone. Max value is 10. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 Key Backlight Enable or disable if the terminal keys light up after pressed. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 24: Wireless

  Select the Wireless option to view the following options: • Switch • • SIM Card Pwd Switch Enable or disable the GPRS module. After enabling it, the mobile wireless signal strength shows. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  USER MANUAL V1.0 Enter the APN, APN username, and APN password. This setting takes effect after rebooting the terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 26: Wifi

  USER MANUAL V1.0 SIM Card Password Set the password for the SIM card. WiFi Select the WiFi option to view the following options: • AutoSet • Manual Set • Auto Connect 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  WiFi signals. After selecting the SSID, enter the network password. If the password is accepted, the terminal connects to the network and prompts for the IP type. Select if the IP changes (DCHP) or always remains the same (Static). 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 If DCHP is selected, the terminal acquires the IP address. The terminal displays the IP information. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  If Static is selected, enter the IP address, netmask address, gateway address, and DNS server address. The input format is XXX.XXX.XXX.XXX. The terminal displays the IP information. Press the red CANCEL key to start exiting the menus. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Selecting the Manual Set option requires all network information to be entered manually. The format is alphanumeric. Enter the ESSID. If needed, enter the specific BSSID. Select the encryption type for the network and then the encryption protocol. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Enter the network password. If the password is accepted, the terminal connects to the network. Select if the IP changes (DCHP) or always remains the same (Static). If DCHP is selected, the terminal acquires the IP address. The terminal displays the IP information. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  If Static is selected, enter the IP address, netmask address, gateway address, and DNS server address. The input format is XXX.XXX.XXX.XXX. The terminal displays the IP information. Press the red CANCEL key to start exiting the menus. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 Auto Connect Enable or disable having the terminal automatically connecting to the WiFi network when in range. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 36: Xcb Service

  Enable or disable the XCB client. To turn on, select to connect to the client using USB or Network. The asterisk (*) indicates the current setting. If the service is closed, no asterisk is displayed. Reset Configuration Select the Reset Config option to return the terminal to its default settings. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 37: Remote Load

  Save Log Enable or disable having the terminal save logs from the LogCat tool. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 38: Power Saving

  Select the Power Saving option to view the following options: • Screen Saver • Sleep Time • Sleep Delay Screen Saver Set the period of inactivity to wait before the terminal screen dims. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  Sleep Time Set the period of inactivity to wait before the terminal screen goes directly to sleep. Sleep Delay Set the period of inactivity to wait before entering the sleep state. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 40: Auto U-Disk Load

  USER MANUAL V1.0 Auto U-Disk Load Enable or disable having the terminal automatically download files from an inserted USB flash drive. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 41: Module Test

  USER MANUAL V1.0 4.3 Module Test Select the Module Test option to view the following options: • Card Readers • Communication • User Interface • Battery • App List 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 42: Card Readers

  Insert the user card or SAM card, also referred to as a SIM card, to test the chip card reader. If the card is already inserted, the terminal detects the card automatically. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 43: Communication

  Tap the card to test the contactless card reader for the specified type of card. Communication Test the wireless network detection. Enter a wireless access point, its username, its password, the destination IP, and the amount of time to attempt connecting before timing out. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 44: User Interface

  Press a key to test the keyboard. The pressed key displays onscreen. Press the number 1 key to exit the test. Speaker Plays a tone to test the speaker. Battery Displays the current battery life. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 45: App List

  App List Displays the BIN and version for the current app. 4.4 U-Disk Load Select the U-Disk Load option to install application parameters, OS firmware, and upgrades from a USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 46: Terminal Information

  Select the Terminal Info option to display the software and hardware information for the terminal. A QR code displays that contains all the terminal information. Press the green ENTER key to view the terminal information across ten screens. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 48: System Report

  USER MANUAL V1.0 4.6 System Report Select the System Report option and the three options display. Selecting one of the options exports the related information for the application to the USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 49: Ped

  Before performing a remote key injection, the terminal must contain the necessary developer authentication and encryption certificates and the terminal serial number must be registered in the RKI server. Contact PAX customer support if the certificates are not present on the terminal or to register the serial number.

• Page 50: Security Information

  USER MANUAL V1.0 4.8 Security Information View the security information for the terminal across two screens. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 51: Retail Environment Manual Options

  Use to print the Tip Report or set a specific Tip Report as the new default report. NOTE Numerous options require that you input the terminal password before changing any parameters. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 52: Report

  5.3 Batch Select the Batch option, input the password, and the following screen displays with the Batch Close option. Batch Close closes the open batch at the host and triggers merchant funding. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 53: Review

  Select the Review option, input the password, and the following screen displays with a total of five options. These options display the total dollar amount for each transaction type. Selecting an option, excluding TOTAL, provides a transaction list for that option. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 54: Find

  The terminal prints a dummy receipt for the customer to write the tip and total amounts. A separate SALE transaction must be completed with the total sale amount (base amount and tip amount). 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 55: Reprint

  Any Receipt Use to print the merchant or customer copy of a specific transaction. Last Customer Receipt Select the Last Cust. Receipt option to automatically print the most recent customer receipt copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 56: Any Receipt

  Selecting an option prompts for the transaction number. After locating the transaction, select to print the customer copy or the merchant copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 57: Void

  After locating the transaction, press the green ENTER key to void it. Confirm the void by pressing the green ENTER key or press the red CANCEL key to cancel the void. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 58: Return

  See Section 6.7.2 on page 129 for Gift Return. 5.10 Tip Report Select the Tip Report option and the following screen displays with a total of four options. These options allow the merchant to select the payment type. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  Press the green ENTER key to override the current default report option or the red CANCEL key to keep the current default report the same. The Tip Report prints automatically after pressing either key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 60: Retail Environment Transactions

  6 Retail Environment Transactions This section describes the tasks required for processing transactions in the retail environment with the S920 terminal. As already stated, the screens and options described in this manual may be different than your application. The S920 terminal automatically performs a Health Report (Activate, Update, Download, etc.) when it first boots up (powered on) and at 24 hours intervals while running.

• Page 61: Manually Inputting Card Number

  Over the Phone Transaction 1. The merchant initiates the transaction using the S920 terminal and requests the credit card information from the cardholder. When you manually input the card number and expiration date, the terminal may prompt for Address Verification System (AVS) settings.

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  3. The merchant enters the card verification, such as CVV2 or CVC2, and presses the green ENTER key. This is commonly a 3-digit code located on the back of the card; however, for American Express, this is a 4-digit code on the front of the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 4. The merchant enters the address verification information and presses the green ENTER key. 5. The terminal proceeds through the rest of the prompts for the specific transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 64: Retail Credit Card Transactions

  This section details retail credit card transaction types. Credit Sale Credit card sales allow the cardholder to charge an amount indicated by the merchant on credit. 1. The merchant initiates a credit SALE transaction using the S920 terminal. 2. The merchant enters the transaction amount. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping the card processes the transaction and proceeds to printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. d. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 68: Credit Forced

  FORCED sale must be performed to complete the transaction and receive payment. A FORCED sale overrides any denial and allows the sale to go through. 1. The merchant initiates a credit FORCED transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  The merchant may press the Cancel button to require a physical signature on the receipt instead. c. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  5. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 72: Credit Return

  A credit RETURN is the reversal of an approved and settled transaction. A RETURN issues credit to the customer’s credit card. If the transaction has not already been settled, a VOID should be processed. 1. The merchant initiates a credit RETURN transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal requests the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 76: Credit Auth

  (settlement) or the transaction hold expires. The AUTH transaction does NOT charge the credit card but reserves the requested amount and places a hold on the cardholder’s option-to-buy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  The cardholder provides their credit card information to the hotel and the hotel performs a credit pre auth using the S920 terminal. 1. The merchant initiates a credit AUTH transaction using the S920 terminal.
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  3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping the card processes the transaction and proceeds to printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. d. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 81: Credit Postauth

  Credit PostAuth When authorization has previously been obtained via an AUTH transaction, a POSTAUTH can be performed to complete the transaction and receive payment. 1. The merchant initiates a credit POSTAUTH transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  3. The merchant presses the green ENTER key to confirm the transaction is correct. Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions. Pressing the X button or red CANCEL key exits the POSTAUTH transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  5. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. If the merchant attempts to use a different card from the original AUTH transaction, an ACCOUNT MISMATCH error may occur. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. c. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 85
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal may display the approval code on screen or return directly to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 86: Credit Void

  The merchant may void a SALE, RETURN, AUTH, or FORCED transaction. A VOID does not remove the hold on the customer’s open-to-buy. The terminal uses the same VOID prompts, except when performing a V/AUTH. 1. The merchant initiates a credit VOID transaction, indicated by V/ in the menu, using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  Pressing the X button or red CANCEL key exits the VOID transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  5. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 89
  An AUTH sale can be VOIDED if the transaction is in the current open batch. A VOID/AUTH does remove any hold on the customer’s open-to-buy. A POSTAUTH transaction cannot be voided. 1. The merchant initiates a credit VOID/AUTH transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…
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  3. The merchant presses the green ENTER key to confirm the transaction is correct. Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions. Pressing the X button or red CANCEL key exits the VOID transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 91
  Tapping the card processes the transaction and requests the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  5. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 93: Credit Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. Credit Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a credit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. See Manually Inputting Card Number on page 53 for the manual entry prompts. 3. The terminal prints the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 95: Credit Tokenize

  Tokenization substitutes the sensitive card data with a generated number called a token. The token helps secure the cardholder data from potential hackers. 1. The merchant initiates a credit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 96
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 3. The terminal prints the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 97
  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 98: Debit Transactions

  Debit card sales immediately withdraw funds from the cardholder’s bank account. A debit card sale must be completed by the customer in person. Manually entered debit transactions are not allowed. 1. The merchant initiates a debit SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 99
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 100
  Then the terminal requests the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 101
  Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 102
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 103: Debit Return

  If the transaction has not already been settled, a VOID should be processed. Just like a debit SALE, the card must be physically present to perform a Debit RETURN. 1. The merchant initiates a debit RETURN transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 104
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 105
  Then the terminal requests the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 106
  Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 107
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 108: Debit Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. Debit Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a debit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 109
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping or swiping the card processes the transaction and requests the cardholder to enter their PIN number, up to 12 digits, before printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 110
  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 111: Debit Void

  The merchant may void a SALE or RETURN transaction in the current open batch. The VOID prompts are the same. 1. The merchant initiates a debit VOID transaction, indicated by V/ in the menu, using the S920 terminal.

• Page 112
  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 113
  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 114: Electronic Benefits Transfer (Ebt) Transactions

  EBT Food Stamp or Cash Benefit SALE transactions can only be swiped or manually entered. An EBT Voucher SALE transaction can only be manually entered. 1. The merchant initiates an EBT SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 115
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The merchant selects the type of EBT payment. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 116
  Benefit transaction. For a Voucher transaction, the cardholder inputs the card number. a. Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 117
  ENTER key. Then the merchant enters the authorization number obtained from the voice approval and presses the green ENTER key to complete the transaction before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 118
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 119: Ebt Return

  EBT card. If the transaction has not already been settled, a VOID should be processed. EBT return is not available for Cash Benefit. 1. The merchant initiates an EBT RETURN transaction using the S920 terminal. 2. The merchant enters the transaction amount.

• Page 120
  3. The merchant selects the type of EBT payment. 4. The cardholder swipes the card or manually enters the card number for a Food Stamp transaction. For a Voucher transaction, the cardholder inputs the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 121
  For Voucher SALE transactions, the merchant manually enters the EBT card number, up to 19 digits, from the voucher and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 122
  5. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 123: Ebt Withdrawal

  EBT Withdrawal An EBT WITHDRAWAL transaction allows the EBT cardholder to withdraw cash from their account. EBT withdrawal is only available for Cash Benefit. 1. The merchant initiates an EBT WITHDRAWAL transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 124
  USER MANUAL V1.0 2. The merchant enters the amount of cash the cardholder wants to withdraw. 3. The cardholder swipes the card or manually enters the card number for a Cash Benefit transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 125
  Manually entering the EBT card number requires the merchant to enter the card number, up to 19 digits, and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 126
  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 127: Ebt Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. EBT Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates an EBT BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 128
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card processes the transaction and requests the cardholder to enter their PIN number, up to 12 digits, before printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 129
  19 digits, and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. c. After entering the card’s expiration date, the cardholder enters their PIN number, up to 12 digits, before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 130
  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 131: Ebt Void

  The merchant may void a SALE or RETURN transaction in the current open batch. The VOID prompts are the same. 1. The merchant initiates an EBT VOID transaction, indicated by V/ in the menu, using the S920 terminal.

• Page 132
  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 133
  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 134: Gift Transaction

  They allow the customer to purchase items or services using the card as payment. Gift Sale Gift SALE transactions can only be swiped or manually entered. 1. The merchant initiates a gift SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 135
  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 136
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 137: Gift Return

  If the transaction has not already been settled, a VOID should be processed. 1. The merchant initiates a gift RETURN transaction using the S920 terminal. 2. The merchant enters the transaction amount. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 138
  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 139: Gift Add Value

  After the transaction completes, the terminal returns to the Idle Screen. Gift Add Value The ADD transaction adds additional credit to the available balance of an active gift card. 1. The merchant initiates a gift ADD transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 140
  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 141
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 142: Gift Activate

  Gift Activate The ACTIVATE transaction adds value to a gift card for the first time. 1. The merchant initiates a gift ACTIVATE transaction using the S920 terminal. 2. The merchant enters the amount to load on the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 143
  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 144: Gift Unload

  After the transaction completes, the terminal returns to the Idle Screen. Gift Unload A gift UNLOAD transaction allows the cardholder to remove the amount on the gift card to receive cash. 1. The merchant initiates a gift UNLOAD transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 145
  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 146
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 147: Gift Balance Inquiry

  A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a gift BALANCE transaction using the S920 terminal. 2. The cardholder swipes the card. If necessary, the merchant may manually enter the card number.

• Page 148
  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 149: Gift Void

  However, if the transaction has already been settled, a RETURN must be processed. The merchant may void a gift transaction in the current open batch. 1. The merchant initiates a gift VOID transaction using the S920 terminal. 2. The merchant enters the transaction number to void.

• Page 150
  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 151: Gift Deactivate

  A gift DEACTIVATE transaction renders the gift card unusable. This is commonly done to prevent unauthorized use, such as the card being lost or stolen. 1. The merchant initiates a gift DEACTIVATE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 152
  USER MANUAL V1.0 2. The terminal confirms the card deactivation. 3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 153
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 154: Gift Issue

  USER MANUAL V1.0 Gift Issue The gift ISSUE transaction activates the card with the desired amount. 1. The merchant initiates a gift ISSUE transaction using the S920 terminal. 2. The merchant enters the amount to place on the new card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 155
  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 156: Gift Cashout

  A gift CASHOUT transaction allows the cardholder to obtain cash. This is commonly used to obtain all the stored value of a gift card. 1. The merchant initiates a gift CASHOUT transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 157
  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 158
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 159: Appendix A. Troubleshooting

  USER MANUAL V1.0 Appendix A. Troubleshooting This section briefly describes how to trouble shoot issues that may arise during normal operation of the S920 Terminal. General Troubleshooting Review the following sections for possible issues and causes before requesting service for the terminal.

• Page 160
  USER MANUAL V1.0 Appendix B. Error Codes This section briefly describes the error codes that may arise during normal operation of the S920 Terminal. Message Comment Code Timeout No activity with the transaction. If Idle too long the transaction times out.
• Page 161
  Secure Card Error The secure card input times have been exceeded. Invoice Can Not Be Do not enter 0 for invoice number. Zero NONE Deprecated Split Tender Not Not Used Supported 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 162
  Current time is not in the allowed time for Offline Mode Store & Forward. Out of SAF count Store & Forward transaction count exceeded limit maximum limit. Please close store & forward mode or upload all SAF transactions. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 163
  USER MANUAL V1.0 This page intentionally left blank 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 1
  USER MANUAL V1.0 S920 Retail User Manual Date: 2018-09-17 Version: 1.00 navi 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 2
  USER MANUAL V1.0 THIS PAGE INTENTIONALLY LEFT BLANK 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 3
  If you cannot resolve the Issue, please contact us. PAX support operates 24 hours a day, 7 days a week. Your level of access to this Service is governed by the support plan arrangements made between PAX and your Organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.
• Page 4
  USER MANUAL V1.0 Revision History Date Version Description 20180917 V1.00.00 Shoap Technical Original Release Services 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 5: Table Of Contents

  URPOSE ……………………….1 UPPORTED EVICES ……………………….1 NTENDED UDIENCE …………………………1 BBREVIATIONS PAX S920 TERMINAL OVERVIEW……………………2 …………………………. 2 EFINITIONS Screen and Keypad Layout ……………………2 …………………………3 CREEN ……………………….3 TATUS NDICATORS LOADING AN APPLICATION AND ACCESSING MANUAL SETTINGS …………..5 ……………………..

• Page 6
  Gift Cashout ……………………….. 148 APPENDIX A. TROUBLESHOOTING……………………151 …………………….. 151 ENERAL ROUBLESHOOTING A.1.1 Serial Number Location ……………………151 A.1.2 User Password Forgotten or Lost ………………….151 A.1.3 Terminal Appears Locked ……………………151 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 7
  USER MANUAL V1.0 APPENDIX B. ERROR CODES ……………………… 152 PAXSTORE Customer Support 20180917 v1.00 PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 9: Introduction

  USER MANUAL V1.0 1 Introduction This user manual provides a description of the S920 mobile point of sale terminal and its transaction functions. 1.1 Purpose This user manual describes transaction functions for the retail market. If you have a custom application, perform any modifications to your application in BroadPOS, or manually modify terminal settings, some of the options and screens as described in the manual may be different.

• Page 10: Pax S920 Terminal Overview

  USER MANUAL V1.0 2 PAX S920 Terminal Overview The S920 is a mobile point of sale terminal with wireless connectivity options including 4G LTE, 3g (WCDMA), WiFi and Bluetooth. The terminal accepts contactless, chip, and magstripe transactions. 2.1 Key Definitions The following table provides a brief description of the keys on the S920 keypad.

• Page 11: Idle Screen

  The status indicators located at the top of the terminal screen provide a visual indication of various terminal activities. The icons change color from gray to blue when that function is active. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 12
  Displays the level remaining for the internal battery or indicates the battery is charging. Scroll up available Indicates additional content available above the screen currently viewed. Scroll down available Indicates additional content available below the screen currently viewed. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 13: Loading An Application And Accessing Manual Settings

  Quite often, the only steps you need to take to download an application are to ensure that the terminal is connected to the network and that power is supplied to the terminal. However, the S920 terminal should already be configured for the business upon arrival.

• Page 14: Accessing Menu Options After Downloading An Application

  2. At the Self-Test screen, press the number 2 key. 3. The Main Menu displays. Navigate through the options and make changes as needed. NOTE System Config requires that you input the Main Menu password before changing any parameters. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 15: Retail Environment Manual Settings

  This section describes terminal options that you can set manually in the retail environment. However, PAX recommends that changes to terminal options be made by your administrator in BroadPOS and downloaded in the application. Any changes made manually are overwritten by a BroadPOS update or download.

• Page 16: System Configuration

  Use the Power Saving option to set the screen saver, sleep time, and sleep delay. AutoUDiskLoad Use the AutoUDiskLoad option to enable or disable auto-loading from an inserted USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 17: System Setting

  USER MANUAL V1.0 System Setting Select the System Setting option to view the following options: • Date&Time • Language • UI Layout • Password Date&Time Set the date and time for the terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 18
  USER MANUAL V1.0 4.2.1.1.1 Date Set the terminal date. 4.2.1.1.2 Time Set the terminal time. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 19
  System Language Set the language for the terminal. The asterisk (*) indicates the current setting. UI Layout Set the color scheme for the terminal. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 20
  USER MANUAL V1.0 Password Set the Main Menu password. Enter the current case sensitive password, then a new case sensitive password. Re-enter the new password. If the passwords match, the password is changed. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 21: Media

  Media Select the Media option to view the following options: • Brightness • Keytone • Volume • Key Backlight Brightness Set the brightness of the terminal screen. Max value is 10. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 22
  Enable or disable if the terminal beeps after a key is pressed. The asterisk (*) indicates the current setting. Volume Set the volume of the terminal keytone. Max value is 10. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 23
  USER MANUAL V1.0 Key Backlight Enable or disable if the terminal keys light up after pressed. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 24: Wireless

  Select the Wireless option to view the following options: • Switch • • SIM Card Pwd Switch Enable or disable the GPRS module. After enabling it, the mobile wireless signal strength shows. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 25
  USER MANUAL V1.0 Enter the APN, APN username, and APN password. This setting takes effect after rebooting the terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 26: Wifi

  USER MANUAL V1.0 SIM Card Password Set the password for the SIM card. WiFi Select the WiFi option to view the following options: • AutoSet • Manual Set • Auto Connect 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 27
  WiFi signals. After selecting the SSID, enter the network password. If the password is accepted, the terminal connects to the network and prompts for the IP type. Select if the IP changes (DCHP) or always remains the same (Static). 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 28
  USER MANUAL V1.0 If DCHP is selected, the terminal acquires the IP address. The terminal displays the IP information. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 29
  If Static is selected, enter the IP address, netmask address, gateway address, and DNS server address. The input format is XXX.XXX.XXX.XXX. The terminal displays the IP information. Press the red CANCEL key to start exiting the menus. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 30
  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 31
  Selecting the Manual Set option requires all network information to be entered manually. The format is alphanumeric. Enter the ESSID. If needed, enter the specific BSSID. Select the encryption type for the network and then the encryption protocol. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 32
  Enter the network password. If the password is accepted, the terminal connects to the network. Select if the IP changes (DCHP) or always remains the same (Static). If DCHP is selected, the terminal acquires the IP address. The terminal displays the IP information. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 33
  If Static is selected, enter the IP address, netmask address, gateway address, and DNS server address. The input format is XXX.XXX.XXX.XXX. The terminal displays the IP information. Press the red CANCEL key to start exiting the menus. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 34
  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 35
  USER MANUAL V1.0 Auto Connect Enable or disable having the terminal automatically connecting to the WiFi network when in range. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 36: Xcb Service

  Enable or disable the XCB client. To turn on, select to connect to the client using USB or Network. The asterisk (*) indicates the current setting. If the service is closed, no asterisk is displayed. Reset Configuration Select the Reset Config option to return the terminal to its default settings. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 37: Remote Load

  Save Log Enable or disable having the terminal save logs from the LogCat tool. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 38: Power Saving

  Select the Power Saving option to view the following options: • Screen Saver • Sleep Time • Sleep Delay Screen Saver Set the period of inactivity to wait before the terminal screen dims. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 39
  Sleep Time Set the period of inactivity to wait before the terminal screen goes directly to sleep. Sleep Delay Set the period of inactivity to wait before entering the sleep state. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 40: Auto U-Disk Load

  USER MANUAL V1.0 Auto U-Disk Load Enable or disable having the terminal automatically download files from an inserted USB flash drive. The asterisk (*) indicates the current setting. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 41: Module Test

  USER MANUAL V1.0 4.3 Module Test Select the Module Test option to view the following options: • Card Readers • Communication • User Interface • Battery • App List 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 42: Card Readers

  Insert the user card or SAM card, also referred to as a SIM card, to test the chip card reader. If the card is already inserted, the terminal detects the card automatically. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 43: Communication

  Tap the card to test the contactless card reader for the specified type of card. Communication Test the wireless network detection. Enter a wireless access point, its username, its password, the destination IP, and the amount of time to attempt connecting before timing out. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 44: User Interface

  Press a key to test the keyboard. The pressed key displays onscreen. Press the number 1 key to exit the test. Speaker Plays a tone to test the speaker. Battery Displays the current battery life. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 45: App List

  App List Displays the BIN and version for the current app. 4.4 U-Disk Load Select the U-Disk Load option to install application parameters, OS firmware, and upgrades from a USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 46: Terminal Information

  Select the Terminal Info option to display the software and hardware information for the terminal. A QR code displays that contains all the terminal information. Press the green ENTER key to view the terminal information across ten screens. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 47
  USER MANUAL V1.0 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 48: System Report

  USER MANUAL V1.0 4.6 System Report Select the System Report option and the three options display. Selecting one of the options exports the related information for the application to the USB flash drive. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 49: Ped

  Before performing a remote key injection, the terminal must contain the necessary developer authentication and encryption certificates and the terminal serial number must be registered in the RKI server. Contact PAX customer support if the certificates are not present on the terminal or to register the serial number.

• Page 50: Security Information

  USER MANUAL V1.0 4.8 Security Information View the security information for the terminal across two screens. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 51: Retail Environment Manual Options

  Use to print the Tip Report or set a specific Tip Report as the new default report. NOTE Numerous options require that you input the terminal password before changing any parameters. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 52: Report

  5.3 Batch Select the Batch option, input the password, and the following screen displays with the Batch Close option. Batch Close closes the open batch at the host and triggers merchant funding. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 53: Review

  Select the Review option, input the password, and the following screen displays with a total of five options. These options display the total dollar amount for each transaction type. Selecting an option, excluding TOTAL, provides a transaction list for that option. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 54: Find

  The terminal prints a dummy receipt for the customer to write the tip and total amounts. A separate SALE transaction must be completed with the total sale amount (base amount and tip amount). 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 55: Reprint

  Any Receipt Use to print the merchant or customer copy of a specific transaction. Last Customer Receipt Select the Last Cust. Receipt option to automatically print the most recent customer receipt copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 56: Any Receipt

  Selecting an option prompts for the transaction number. After locating the transaction, select to print the customer copy or the merchant copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 57: Void

  After locating the transaction, press the green ENTER key to void it. Confirm the void by pressing the green ENTER key or press the red CANCEL key to cancel the void. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 58: Return

  See Section 6.7.2 on page 129 for Gift Return. 5.10 Tip Report Select the Tip Report option and the following screen displays with a total of four options. These options allow the merchant to select the payment type. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 59
  Press the green ENTER key to override the current default report option or the red CANCEL key to keep the current default report the same. The Tip Report prints automatically after pressing either key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 60: Retail Environment Transactions

  6 Retail Environment Transactions This section describes the tasks required for processing transactions in the retail environment with the S920 terminal. As already stated, the screens and options described in this manual may be different than your application. The S920 terminal automatically performs a Health Report (Activate, Update, Download, etc.) when it first boots up (powered on) and at 24 hours intervals while running.

• Page 61: Manually Inputting Card Number

  Over the Phone Transaction 1. The merchant initiates the transaction using the S920 terminal and requests the credit card information from the cardholder. When you manually input the card number and expiration date, the terminal may prompt for Address Verification System (AVS) settings.

• Page 62
  3. The merchant enters the card verification, such as CVV2 or CVC2, and presses the green ENTER key. This is commonly a 3-digit code located on the back of the card; however, for American Express, this is a 4-digit code on the front of the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 63
  USER MANUAL V1.0 4. The merchant enters the address verification information and presses the green ENTER key. 5. The terminal proceeds through the rest of the prompts for the specific transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 64: Retail Credit Card Transactions

  This section details retail credit card transaction types. Credit Sale Credit card sales allow the cardholder to charge an amount indicated by the merchant on credit. 1. The merchant initiates a credit SALE transaction using the S920 terminal. 2. The merchant enters the transaction amount. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 65
  3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping the card processes the transaction and proceeds to printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 66
  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. d. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 67
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 68: Credit Forced

  FORCED sale must be performed to complete the transaction and receive payment. A FORCED sale overrides any denial and allows the sale to go through. 1. The merchant initiates a credit FORCED transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 69
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 70
  The merchant may press the Cancel button to require a physical signature on the receipt instead. c. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 71
  5. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 72: Credit Return

  A credit RETURN is the reversal of an approved and settled transaction. A RETURN issues credit to the customer’s credit card. If the transaction has not already been settled, a VOID should be processed. 1. The merchant initiates a credit RETURN transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 73
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 74
  Then the terminal requests the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 75
  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 76: Credit Auth

  (settlement) or the transaction hold expires. The AUTH transaction does NOT charge the credit card but reserves the requested amount and places a hold on the cardholder’s option-to-buy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 77
  The cardholder provides their credit card information to the hotel and the hotel performs a credit pre auth using the S920 terminal. 1. The merchant initiates a credit AUTH transaction using the S920 terminal.
• Page 78
  3. The cardholder inserts, taps, or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping the card processes the transaction and proceeds to printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 79
  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. d. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 80
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 81: Credit Postauth

  Credit PostAuth When authorization has previously been obtained via an AUTH transaction, a POSTAUTH can be performed to complete the transaction and receive payment. 1. The merchant initiates a credit POSTAUTH transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 82
  3. The merchant presses the green ENTER key to confirm the transaction is correct. Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions. Pressing the X button or red CANCEL key exits the POSTAUTH transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 83
  5. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. If the merchant attempts to use a different card from the original AUTH transaction, an ACCOUNT MISMATCH error may occur. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 84
  Swiping the card prompts the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. c. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 85
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal may display the approval code on screen or return directly to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 86: Credit Void

  The merchant may void a SALE, RETURN, AUTH, or FORCED transaction. A VOID does not remove the hold on the customer’s open-to-buy. The terminal uses the same VOID prompts, except when performing a V/AUTH. 1. The merchant initiates a credit VOID transaction, indicated by V/ in the menu, using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 87
  Pressing the X button or red CANCEL key exits the VOID transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 88
  5. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 89
  An AUTH sale can be VOIDED if the transaction is in the current open batch. A VOID/AUTH does remove any hold on the customer’s open-to-buy. A POSTAUTH transaction cannot be voided. 1. The merchant initiates a credit VOID/AUTH transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…
• Page 90
  3. The merchant presses the green ENTER key to confirm the transaction is correct. Or the merchant may use the left and right arrow buttons to scroll through the available AUTH transactions. Pressing the X button or red CANCEL key exits the VOID transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 91
  Tapping the card processes the transaction and requests the cardholder to provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 92
  5. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 93: Credit Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. Credit Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a credit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 94
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. See Manually Inputting Card Number on page 53 for the manual entry prompts. 3. The terminal prints the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 95: Credit Tokenize

  Tokenization substitutes the sensitive card data with a generated number called a token. The token helps secure the cardholder data from potential hackers. 1. The merchant initiates a credit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 96
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 3. The terminal prints the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 97
  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 98: Debit Transactions

  Debit card sales immediately withdraw funds from the cardholder’s bank account. A debit card sale must be completed by the customer in person. Manually entered debit transactions are not allowed. 1. The merchant initiates a debit SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 99
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 100
  Then the terminal requests the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 101
  Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 102
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 103: Debit Return

  If the transaction has not already been settled, a VOID should be processed. Just like a debit SALE, the card must be physically present to perform a Debit RETURN. 1. The merchant initiates a debit RETURN transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 104
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The cardholder inserts, taps, or swipes the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 105
  Then the terminal requests the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 106
  Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, or provide a signature before printing the receipt. The merchant may press the Cancel button to require a physical signature on the receipt instead. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 107
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 5. If the cardholder inserted their card, the terminal prompts the cardholder to remove the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 108: Debit Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. Debit Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a debit BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 109
  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. Tapping or swiping the card processes the transaction and requests the cardholder to enter their PIN number, up to 12 digits, before printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 110
  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 111: Debit Void

  The merchant may void a SALE or RETURN transaction in the current open batch. The VOID prompts are the same. 1. The merchant initiates a debit VOID transaction, indicated by V/ in the menu, using the S920 terminal.

• Page 112
  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 113
  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 114: Electronic Benefits Transfer (Ebt) Transactions

  EBT Food Stamp or Cash Benefit SALE transactions can only be swiped or manually entered. An EBT Voucher SALE transaction can only be manually entered. 1. The merchant initiates an EBT SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

• Page 115
  USER MANUAL V1.0 2. The merchant enters the transaction amount. 3. The merchant selects the type of EBT payment. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 116
  Benefit transaction. For a Voucher transaction, the cardholder inputs the card number. a. Swiping the card prompts the cardholder to enter their PIN number, up to 12 digits, before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 117
  ENTER key. Then the merchant enters the authorization number obtained from the voice approval and presses the green ENTER key to complete the transaction before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
• Page 118
  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 119: Ebt Return

  EBT card. If the transaction has not already been settled, a VOID should be processed. EBT return is not available for Cash Benefit. 1. The merchant initiates an EBT RETURN transaction using the S920 terminal. 2. The merchant enters the transaction amount.

• Page 120
  3. The merchant selects the type of EBT payment. 4. The cardholder swipes the card or manually enters the card number for a Food Stamp transaction. For a Voucher transaction, the cardholder inputs the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  For Voucher SALE transactions, the merchant manually enters the EBT card number, up to 19 digits, from the voucher and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  5. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 123: Ebt Withdrawal

  EBT Withdrawal An EBT WITHDRAWAL transaction allows the EBT cardholder to withdraw cash from their account. EBT withdrawal is only available for Cash Benefit. 1. The merchant initiates an EBT WITHDRAWAL transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  USER MANUAL V1.0 2. The merchant enters the amount of cash the cardholder wants to withdraw. 3. The cardholder swipes the card or manually enters the card number for a Cash Benefit transaction. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Manually entering the EBT card number requires the merchant to enter the card number, up to 19 digits, and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 127: Ebt Balance Inquiry

  After the transaction completes, the terminal returns to the Idle Screen. EBT Balance Inquiry A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates an EBT BALANCE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  2. The cardholder taps or swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card processes the transaction and requests the cardholder to enter their PIN number, up to 12 digits, before printing the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  19 digits, and press the green ENTER key. Then the merchant enters the card’s expiration date and presses the green ENTER key. c. After entering the card’s expiration date, the cardholder enters their PIN number, up to 12 digits, before the terminal prints the receipt. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 131: Ebt Void

  The merchant may void a SALE or RETURN transaction in the current open batch. The VOID prompts are the same. 1. The merchant initiates an EBT VOID transaction, indicated by V/ in the menu, using the S920 terminal.

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  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 134: Gift Transaction

  They allow the customer to purchase items or services using the card as payment. Gift Sale Gift SALE transactions can only be swiped or manually entered. 1. The merchant initiates a gift SALE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

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  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 137: Gift Return

  If the transaction has not already been settled, a VOID should be processed. 1. The merchant initiates a gift RETURN transaction using the S920 terminal. 2. The merchant enters the transaction amount. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 139: Gift Add Value

  After the transaction completes, the terminal returns to the Idle Screen. Gift Add Value The ADD transaction adds additional credit to the available balance of an active gift card. 1. The merchant initiates a gift ADD transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 142: Gift Activate

  Gift Activate The ACTIVATE transaction adds value to a gift card for the first time. 1. The merchant initiates a gift ACTIVATE transaction using the S920 terminal. 2. The merchant enters the amount to load on the card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 144: Gift Unload

  After the transaction completes, the terminal returns to the Idle Screen. Gift Unload A gift UNLOAD transaction allows the cardholder to remove the amount on the gift card to receive cash. 1. The merchant initiates a gift UNLOAD transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 147: Gift Balance Inquiry

  A balance inquiry checks if the customer’s card has enough funds to cover the purchase. 1. The merchant initiates a gift BALANCE transaction using the S920 terminal. 2. The cardholder swipes the card. If necessary, the merchant may manually enter the card number.

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  USER MANUAL V1.0 3. The terminal prints the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 149: Gift Void

  However, if the transaction has already been settled, a RETURN must be processed. The merchant may void a gift transaction in the current open batch. 1. The merchant initiates a gift VOID transaction using the S920 terminal. 2. The merchant enters the transaction number to void.

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  4. The terminal nullifies the transaction in the batch and prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 151: Gift Deactivate

  A gift DEACTIVATE transaction renders the gift card unusable. This is commonly done to prevent unauthorized use, such as the card being lost or stolen. 1. The merchant initiates a gift DEACTIVATE transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  USER MANUAL V1.0 2. The terminal confirms the card deactivation. 3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 154: Gift Issue

  USER MANUAL V1.0 Gift Issue The gift ISSUE transaction activates the card with the desired amount. 1. The merchant initiates a gift ISSUE transaction using the S920 terminal. 2. The merchant enters the amount to place on the new card. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  4. The terminal contacts the Host Processor for an approval and if it is approved, prints the merchant copy of the receipt. Then the terminal prompts the merchant to tear the receipt before printing the customer copy. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 156: Gift Cashout

  A gift CASHOUT transaction allows the cardholder to obtain cash. This is commonly used to obtain all the stored value of a gift card. 1. The merchant initiates a gift CASHOUT transaction using the S920 terminal. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us…

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  3. The cardholder swipes the card. If necessary, the merchant may manually enter the card number. a. Swiping the card prompts the terminal to print the receipt. b. See Manually Inputting Card Number on page 53 for the manual entry prompts. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Then the terminal prompts the merchant to tear the receipt before printing the customer copy. After the transaction completes, the terminal returns to the Idle Screen. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

• Page 159: Appendix A. Troubleshooting

  USER MANUAL V1.0 Appendix A. Troubleshooting This section briefly describes how to trouble shoot issues that may arise during normal operation of the S920 Terminal. General Troubleshooting Review the following sections for possible issues and causes before requesting service for the terminal.

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  USER MANUAL V1.0 Appendix B. Error Codes This section briefly describes the error codes that may arise during normal operation of the S920 Terminal. Message Comment Code Timeout No activity with the transaction. If Idle too long the transaction times out.
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  Secure Card Error The secure card input times have been exceeded. Invoice Can Not Be Do not enter 0 for invoice number. Zero NONE Deprecated Split Tender Not Not Used Supported 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  Current time is not in the allowed time for Offline Mode Store & Forward. Out of SAF count Store & Forward transaction count exceeded limit maximum limit. Please close store & forward mode or upload all SAF transactions. 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…
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  USER MANUAL V1.0 This page intentionally left blank 20180917 v1.00 PAXSTORE Customer Support PAXSTORE-support@pax.us (877) 859-0099 www.pax.us…

1. Manuals
2. Brands
3. PAX Manuals
4. Payment Terminal
5. S920
6. User manual

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Also See for S920:

• Reference manual (35 pages)

,

• Quick setup manual (17 pages)

,

• User manual (6 pages)

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