A system error occurred scanner driver will be terminated

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1. 05-25-2012

   
   

   #1

   Scangear Scanning Issue
   

   Hi Everyone,
   We have a Canon iR 3025N It’s connected to two PCs on a network. Windows 7 64 bit is installed.
   The printing is fine.
   When scanning with Scangear V2.3:
   1. I can scan using Microsoft Clip Organizer.
   2. In MS Paint the scanning option is not available.

   When I try to scan using Adobe Acrobat X Standard, three error messages are displayed:
   1. Adobe:Acrobat:Scan:Acrobat.exe-System Error; «The programme can’t start because NSIOPM.dll is missing from your computer. Try reinstalling the program to fix this problem.» After Ok
   2. Network Scangear; «The necessary file is corrupted, not found, or the settings are incorrect. Reinstall the scanner driver. Scanner driver will be quitted.» After OK
   3. Adobe Acrobat: �Either scanner driver is not installed or scanner is not connected.»

   As suggested on other threads, I removed V2.3 and installed Scangear V2.71 and followed the installation instructions.
   With MS Clip Organizer, two error messages are displayed:
   1. No scanner is selected foe scanning. Select the scanner using Scangear tool. Scanner driver will be terminated.
   2. An error occurred while acquiring the image.

   When I try to scan using Adobe Acrobat X Standard: following error messages are displayed:
   1. No scanner is selected foe scanning. Select the scanner using Scangear tool. Scanner driver will be terminated.
   2. Acrobat could not communicate to this device.

   Your help will greatly be appreciated.

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2. 05-25-2012

   
   

   #2

   Re: Scangear Scanning Issue
   

   Network ScanGear V2.30 for Windows XP/Server 2003/Vista/Server 2008/Windows 7 (64bit)
   link below>>>>>>>

   http://support-in.canon-asia.com/con…100312802.html
   Caution

   This TWAIN scan driver is a 32bit driver which can only be used with 32bit-compatible applications running on 64bit OS. follow posted instructions below for this version also
   

   use the ScanGear Tool to select the network scanner.

   No scanner is selected during the Color Network ScanGear installation, so this operation is required before use.
   Scangear 2.71 is usually for Color products
   Caution
   This TWAIN scan driver is a 32bit driver which can only be used with 32bit-compatible applications running on 64bit OS.

   • The ScanGear Tool cannot be started at the same time as the Color Network ScanGear driver.
   • The window displayed may differ according to the operating system on your computer.
   • If the [Windows Security Alert] dialog box appears, you need to register ScanGear Tool in [Exceptions] in Windows Firewall.

   The Color Network Scangear v2.71 has to be installed in Windows XP compatibility mode.
   u can try this>>>

   Setting up Color Network ScanGear Ver.2.71 as Twain Driver on Windows 7 64 bit..pdf

   Last edited by teckat; 05-25-2012 at 07:07 PM.

   **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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3. 05-25-2012

   
   

   #3

   Re: Scangear Scanning Issue
   

   **Knowledge is time consuming, exhausting and costly for a trained Tech.**

   ---

4. 05-30-2012

   
   

   #4

   Re: Scangear Scanning Issue
   

   Hi Teckat,
   Thank you for your suggestions.

   I have installed Scangear V2.30 and got the same error messages as outlined in my original post. I uninstalled and re-installed V2.30, but this made no difference.
   I also uninstalled V2.30 and installed V2.71, but the scanner is not discovered. I switched off the firewall and also tried «specify with address» option, but the scanner was not discovered.

   I note that V2.30 is a 32 bit driver whereas Windows 7 is 64 bit, could this be the reason why V2.30 is not working? I suppose we will have to wait until Canon release 64 bit Scangear.

   As the V2.71 is for colour machines, it didn’t work for me.

   Any further help will be appreciated.

   Originally Posted by teckat
   

   Network ScanGear V2.30 for Windows XP/Server 2003/Vista/Server 2008/Windows 7 (64bit)
   link below>>>>>>>

   Network ScanGear V2.30 for Windows XP/Server 2003/Vista/Server 2008/Windows 7 (64bit)
   Caution

   This TWAIN scan driver is a 32bit driver which can only be used with 32bit-compatible applications running on 64bit OS. follow posted instructions below for this version also

   use the ScanGear Tool to select the network scanner.

   No scanner is selected during the Color Network ScanGear installation, so this operation is required before use.
   Scangear 2.71 is usually for Color products
   Caution

   This TWAIN scan driver is a 32bit driver which can only be used with 32bit-compatible applications running on 64bit OS.

   • The ScanGear Tool cannot be started at the same time as the Color Network ScanGear driver.
   • The window displayed may differ according to the operating system on your computer.
   • If the [Windows Security Alert] dialog box appears, you need to register ScanGear Tool in [Exceptions] in Windows Firewall.

   The Color Network Scangear v2.71 has to be installed in Windows XP compatibility mode.
   u can try this>>>

   Setting up Color Network ScanGear Ver.2.71 as Twain Driver on Windows 7 64 bit..pdf

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5. 05-30-2012

   
   

   #5

   Re: Scangear Scanning Issue
   

   u need to completely remove all traces of Scangear > to re-install program

   have u seen this post >>

   Scangear driver for windows 7. 64bit

   go to C:Program Files (x86)CanonNetwork ScanGear select all the .dll files and copy them to the c:windows directory.

   try it with v.2.30 Network Scangear

   also check in the

   Scangear /folder>readme file for info
   

   Last edited by teckat; 05-30-2012 at 06:40 PM.

   **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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